Support

Thank you for using Pixo! We are dedicated to helping you build routines that actually stick. If you are experiencing issues with the app, have suggestions for improvements, or have questions about your subscription, we are here to help.

Common Topics

Account & Subscription Management

You can view and manage your subscription from within the app via Profile → Settings → Manage Subscription. If you need to upgrade, downgrade, or cancel through your store account instead:

• iOS: Go to Settings > [Your Name] > Subscriptions.
• Android: Go to Google Play Store > Profile Icon > Payments & subscriptions.

Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current billing period. Refund requests are handled by Apple or Google through their standard processes.

Restoring Purchases

If your subscription doesn't appear after reinstalling the app or switching devices, open the subscription screen and tap Restore purchases. Make sure you are signed in with the same Apple ID or Google account that made the original purchase.

Account Deletion

If you wish to delete your Pixo account and all associated data — including your routines, trackers, chat history, and uploaded photos — you can do so directly within the app under Profile → Settings → Delete Account. Alternatively, you may email us at pixo.helpdesk@gmail.com with the subject line "Account Deletion Request," and we will process your request in accordance with our Privacy Policy.

Notifications & Reminders

If routine reminders aren't arriving:

• Check that notifications are enabled in your device's Settings → Notifications → Pixo.
• On Android, make sure battery optimization isn't restricting Pixo in the background.
• Verify the reminder times on your Routine screen — you can edit or remove any reminder from there or by asking the Pixo coach in Chat.

AI Coach & Voice Input

The Pixo coach needs an internet connection to respond. If chat or voice input isn't working:

• Check your internet connection and try again.
• For voice input, make sure Pixo has microphone permission in your device settings.
• If a response seems off or incomplete, try rephrasing your message — and remember that Pixo's suggestions are general lifestyle guidance, not medical advice.

Meal Photo Analysis

If meal photo analysis isn't working or results seem off:

• Make sure Pixo has camera and photo library permission in your device settings.
• Use a clear, well-lit photo taken from above with the whole plate visible.
• Nutritional values are AI-generated estimates — you can always ask the coach in Chat to adjust the logged values.

Bug Reports

If you encounter a bug, please email us with the following details to help us fix it faster:

• Device model (e.g., iPhone 15, Samsung Galaxy S23)
• Operating System version (e.g., iOS 17, Android 14)
• A brief description of the issue and screenshots if possible.

Feature Requests

Have an idea that would make Pixo better for you? We read every suggestion — send it to pixo.helpdesk@gmail.com with the subject line "Feature Request".